We want every MU Elegance order to arrive in the condition you expect. Please inspect your order as soon as it is delivered.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective, incomplete or different from what you ordered, contact us within 48 hours of delivery. Please include your order number and clear photos or video showing the issue.

Return eligibility

Approved returns must be unused, unworn and in their original condition with all packaging, protective films, accessories and included pieces intact. Items showing wear, scratches, alteration, missing parts or damage caused after delivery may not be eligible.

Change-of-mind requests

Because watches, jewellery and gift sets are personal accessories, change-of-mind returns are reviewed case by case and are not guaranteed. Any rights available to you under applicable law remain unaffected.

Exchanges and refunds

Where an approved issue can be resolved by replacement, we may offer an exchange subject to stock availability. Approved refunds are processed after the returned item is received and inspected. Cash on Delivery refunds may be issued by bank transfer or another mutually agreed method.

Return shipping

If the item is confirmed to be damaged, defective or incorrect, MU Elegance will arrange or reimburse reasonable return shipping as communicated by our support team. Do not send a return without contacting us first.

Order cancellation

You may request cancellation before dispatch. Once an order has been handed to the courier, cancellation may no longer be possible.

How to request support

Use the Contact Us page and include your order number, phone number and details of the issue. Our team will provide the next steps.