At Mahi’s Collection, customer satisfaction is our top priority. We carefully inspect every item before dispatch. However, if you receive a product that is damaged, defective, or incorrect, please review our policy below.

Eligibility for Returns

We accept returns only if:

  • The item received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in its original condition with tags intact

  • Original packaging is included

Note: Sale items, discounted items, and accessories are non-returnable unless damaged or incorrect.

Non-Returnable Items

  • Change of mind or size issues

  • Slight color differences due to lighting or screen resolution

  • Items damaged due to misuse or washing

  • Customized or altered products

Return Process

  1. Contact us within 48 hours of receiving your order

  2. Share clear photos or videos showing the issue

  3. Once approved, our team will guide you through the return process

Returns without prior approval will not be accepted.

Refund Policy

  • Refunds are issued after inspection of the returned item

  • Refunds are processed as:

    • Store credit, or

    • Bank transfer (where applicable)

  • Refund processing may take 7–10 working days

Cash on Delivery (COD) orders are refunded via bank transfer or store credit only

Exchange Policy

  • Exchanges are allowed for damaged or incorrect items only

  • Subject to product availability

  • Exchange requests must be raised within 48 hours

Shipping Costs

  • Return shipping costs are covered by Mahi’s Collection only if the item is defective or incorrect

  • In all other cases, shipping charges are non-refundable

Order Cancellation

  • Orders can be canceled before dispatch only

  • Once shipped, cancellation requests will not be entertained

Contact Us

For return or refund requests, please contact us at:
📧 Email: mahiscollectionstore@gmail.com
📱 WhatsApp: 03079912198
📍 Business Location: Pakistan